Shipping & Returns

Returns Policy

We want you to love the products as much as we do and your shopping experience with us to be as enjoyable as possible. 

For a full refund or exchange please include a completed returns/exchange form with your item/s DOWNLOAD RETURNS FORM and return to; White & Co. Level 1, Suite 2, 395 Wattletree Rd Malvern East Vic 3145.

We don't offer exchanges, credit notes or returns on sale or discounted items.

All items must be returned with no damage to the item or packaging. All items must be returned unworn, unwashed, unused and in its original condition with all tags intact.

Returns and exchanges must be returned within 10 business days of receiving your order.  The cost of the exchange is at your expense.  If you would like an item exchanged please include a reply paid satchel to ensure a quick turnaround.

We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.

Upon receipt of the merchandise, we will refund you the purchase price of the item/s, less any shipping costs incurred when the goods were purchased.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Damaged or Faulty Items

We will gladly refund or exchange any faulty or damaged product.  Please e-mail info@whiteandco.com.au with photographic evidence and we will be in-touch with you within 1-2 business days.

Any refunds will be credited against the original payment method.  Please allow 1-7 business days for the credit to appear on your statement.

We don't offer exchanges or returns on sale or discounted items.

Shipping 

A flat rate of $9.95 applies for shipping within Australia for orders under $150.00.  

Free Shipping for orders over $150*

Processing Time

Standard post orders placed Monday through Friday (excluding Public Holidays) will be processed and shipped within three business days, unless the orders are on 'pre-order' status. Please allow 5-7 business days to receive your order with standard shipping.  If you live in a regional area, please allow a few extra days for delivery.  

Express post orders will typically ship the next business day. Orders placed Friday-Sunday will ship out Monday, and will be received within 1-2 business days from the date of the parcel being shipped.  If you require your Express Post order to be shipped the same day as you placed the order, email us at info@whiteandco.com.au and we will do our best to get your order despatched same day.

All orders are shipped via Australia Post.  

White & Co. will re-deliver, replace or refund any parcel that is incorrectly labelled by us.  We do not take responsibility for delivery addresses that are incorrectly provided or insufficient.

All shipping is at the customers risk. Once items have been lodged for delivery, we do not hold responsibility for lost parcels or packages damaged in transit.  Please contact Australia Post or the nominated courier and advise them that your order has not arrived.  You will need to quote your tracking number that was sent in your shipping confirmation e-mail.  If the carrier is unable to locate your item, please contact us at info@whiteandco.com.au and we will lodge an enquiry for you.

International Shipping

We ship to New Zealand and the United States.

We offer the Pack and Trace option via Australia Post. 

Express Flat rate of $15 AUD to New Zealand

Flat rate of $35 AUD to USA

Please note we are not responsible for duties or taxes incurred once parcels arrive in your designated country.

Please allow 3-4 weeks for delivery of International parcels.

Our office/Showroom is located at: Level 1, 395 Wattletree Rd, Malvern East Vic 3145.

Our showroom is open to the public from 9.30 - 4.30 Monday to Friday and on Saturdays from 10-3.